Frequently Asked Questions

I am unable to sign on to Online Banking. What should I do?

If you don’t know your password, please select the ‘forgot’ link next to the appropriate field and follow the steps. If you cannot successfully reset your password or if you continue to be locked-out, call Customer Support at 888-988-3276 in order to regain access to Online Banking.

What should I do if I have an unauthorized debit card transaction on my account?

If you notice an unauthorized purchase on your account, report it by calling Customer Support at 888-988-3276. We will review your account with you to verify recent activity and initiate a dispute if any unauthorized transaction(s) exist. If necessary, we may block the card to prevent additional unauthorized transactions and issue you a new card.

Can I transfer funds to accounts at other financial institutions?

Yes, with our new External Transfer service (account-to-account) you can transfer funds to and from accounts at other U.S. financial institutions through our Online Banking services.

How do I enroll in mobile banking?

Go to our website at https://www.farmersbankgroup.com and click on the ‘Virtual Branch’ link for Mobile App download links. You can go through Apple’s App Store or the Google Play market. Our app works with iPhones, iPad, iOS8, and Android excluding Android tablets.

How do I get a new or replacement debit card?

Please contact your local branch or call Customer Support for additional information and participating branches. Consumer debit cards only. Businesses will need to complete a new application.

Why do I have a purchase of $125 for gas when it was only $30? Why the hold?

When purchasing gas and using your Visa Debit Card there may be an automatic hold of $125 regardless of the amount of gas you purchased. For example, you purchase $30.00 in gas and your purchase may show $125 until next day when the transaction has been processed. This hold is put on by “Visa” not Farmers National Bank.

Do you have any type of Gift Cards?

We carry Visa Gift cards that can be purchased at any Farmers National Bank Branch. You may purchase gift card in increments from $10.00 to $1,000 for fee of $4.95 each.

How can I avoid overdraft and non-sufficient funds fees?

There are several options available to help, each one designed to match your account(s) and style of banking. Plus, learn about what happens if an overdraft occurs and the simple steps you can take to avoid these fees. Call Customer Support 888-988-3276 or visit your local Farmers National Bank branch.

How do I order checks?

You have several options for ordering checks. Click here to visit the Deluxe website, or go to the Virtual Branch and click on the ‘Order Checks’ link from top right menu. If ordering checks for first time, call 1.888.988.3276.

For Mobile Banking, how many deposits can I make per month and what’s the max I can deposit?

There is a maximum of 10 deposits per month for no more than $5,000 in our mobile banking system.

How do I endorse my Mobile Banking Deposits?

You must sign the check and state “Farmers National Bank Mobile Deposit Only”. This is to prevent duplicate negotiation of a check. Your check will not be deposited without this information.